Flipkart, major Indian eCommerce portal has changed the effective return policy for a set of product. The latest development will allow the buyers to return the products within 10 days of buying, which was earlier 30 days. Along with that, to catch up with the huge loses Flipkart is facing since a while, it has notified the sellers that effective June 20th, the platform will start charging more commission on the products sold on its platform.
The issue of a 30 days return period was often highlighted by the sellers on Flipkart, as a lot of customers changed their minds after receiving the product and the sellers had to pay for the return shipping, leaving them with a very low or sometimes negative profit on the sales.
Speaking on the development, one of the spokesperson from the eCommerce giant stated that the new policy for revised return time is to to ensure a better way out for sellers and the buyers. He added that a shorter return window allows quicker process in return and replacement. The new system according to him, will give more feasibility and predictability to the sellers on the platform.
Some of the categories, which will be affected from the change are mobiles, books, home and kitchen appliances, electronics, furniture, sports items and kids toys. The move comes as a part to win the sellers confidence yet again as the number of returns are set to go low by this development.
The 30 days return policy of Flipkart is still available for a set of categories including watches, sunglasses, televisions, washing machines, jewelry, footwear and apparel.
Flipkart is not the only eCommerce player in India to have taken such a step. In a similar development, Amazon, earlier this year, had announced that it will stop giving refunds on mobile phones and also it revised the commission structure for the sellers.