On Thursday, Microsoft has finalized a deal to acquire FieldOne Systems LLC, a company that makes customer service technology for companies like United Technologies and Mitsubishi-Hitachi Power Systems. Terms of the deal has not been disclosed.
The acquisition is expected to accelerate Microsoft’s Dynamics customer relationship management business. The deal announcement comes four months after the two companies signed a strategic alliance to integrate Microsoft Dynamics customer relationship management application with FieldOne’s flagship suite that includes scheduling, routing and inventory.
Bob Stutz, Corporate Vice President of Microsoft Dynamics said, “I’m pleased to announce that Microsoft has reached an agreement to acquire FieldOne Systems LLC, a world-class provider of field service management solutions that allow organizations to better manage and deliver service to their customers in the field.” He added, “In today’s connected world, people expect to engage and be engaged by organizations in new ways, in ways that are most convenient for them. To help businesses respond to these changing expectation, we are committed to providing the most comprehensive customer service offering, and this includes the best field service capabilities. Field service management is a specific but critically important area of customer service, providing companies with the ability to deliver end-to-end field service. This is a unique and transformational point in time for these solutions as enterprises look to improve their responsiveness to customers with service in the field – taking service directly to the customer anytime a service cannot be managed by phone or other channels.”
“We are really looking at providing an end-to-end enterprise solution to our customers,” said Param Kahlon, partner group program manager for the Dynamics business. He spoke about the importance of the mobile customer service technology and how it will boost the growth of Dynamics CRM. Ilan Slasky CEO of FieldOne said the approach follows the Microsoft’s strategy. Also he added, “A big part of what we see and a big part of the demand, is really pushing mobile and cloud solutions to customers.”
Microsoft’s technology and Dynamics CRM serves as the base and leverages FieldOne, which would ease the integration of the company for Microsoft. However, like many of the Redmond company’s recent acquisitions, FieldOne’s app and services also function across other platforms like iOS and Android.