Intercom, a SaaS customer communication expert has secured $35 million in Series C round of funding led by ICONIQ Capital along with the previous investors The Social + Capital Partnership and Bessemer Venture Partners.
Founded in 2011 by four Irishmen, Intercom is a new innovative way for online businesses to communicate with customers personally, at scale. It functions as a platform for customer communication that combines products for every team that includes sales, marketing, product and support. The products of the company allows focused communication with customer on the website, inside the web, mobile apps and by email. This is opposite of the traditional way where a business uses a mix of point solutions, like marketing automation or helpdesk products separately for each team.
Intercom has shown immense growth since its inception in 2012. It claims to have more than 7000 clients in 85 countries around the world and its clientele include big brands like Shopify, New Relic, Moz, Invision and Salesforce. The company’s customers use the platform for communicating 3 million times per day with more than 250 million of their end users.
“We are product-first company, with 50% of our employees working in R&D. We nearly tripled headcount in 2014, and already in 2015 have nearly doubled to over 140 employees. We’ll double globally again over the next 12 months, and build out our platform so every single team in a business can use Intercom for all customer communication,” said Eoghan, co-founded and CEO of Intercom.
Mamoon Hamid, General PArtner at The Social + Capital Partnership said, “What Intercom have built so far is truly outstanding. They have made incredible progress in the 2 years since we invested in them. I see pretty much of all the great SaaS companies around and they are one of the fastest growing of their generation.” He also added, “By the end of 2015, Intercom will have grown its revenue 100x since its Series A in June 2013.”
The San Francisco-based company has raised $66 million on the whole till date. With the new funds, it plans to improve and increase its sales and support products and gradually turn Intercom into a true platform that others can build into without losing track of the product side of their operation.