Helpshift, India based customer support platform has raised $23 Million in Series B round from a bunch of investors including Microsoft Ventures, Salesforce Ventures along with the previous investors such as Intel Capital, True Ventures, Nexus Venture Partners and Visionnaire Ventures. With the latest round, the startup now boasts of a total funding worth $36.2 million. The raised funds will be used in expanding the team across various sectors including Research & Development, Sales and marketing.
Speaking on the development, Abinash Tripathy, Founder CEO Helpshift said that the continued growth shown by the startup is a result of the support industry which has seen a lot of changes in the recent times. He further added that in today’s time customers want a fast and reliable solution to their queries and they are tired of waiting for the support agent on the phone or website. At the same time, a lot of companies can not afford the big fat support team and that is where Helpshift comes into play by employing a new model which is beneficial for the customers as well as the enterprises.
Helpshift was started in 2010 in Pune by Abinash Tripathy and Baishampayan Ghose. The startup helps a number of global companies to engage their customers with the help of the API integrated in the apps through targeted push campaigns and a lot more things.
Some of the notable names in the customer list of the startup include Microsoft, WordPress, Luxe, Shyp, Flipboard, WesternUnion, Virgin Media and Zynga. It claims that there are over 1.3 billion devices worldwide powered by the solutions made by Helpshift. Over 300 million mobile customers make use of its solution on a monthly basis. In India, the startup is working with other names such as Gaana, PepperTap, CommonFloor, Swiggy and RedBus.
Nagraj Kashyap, Corporate VP, Microsoft Ventures added that it is the confidence of Microsoft in messaging based approach of Helpshift which has led to the latest investment.