Recently, I bought a domain from Godaddy to launch yet another blog, however, at the beginning I was pretty sure about having a different account to manage that domain so I created a new account, bought the domain and did set up the initially required things. Well, after a couple of days, I realized that it was not recommended to have an another Godaddy account just for a single domain as I use some other hosting provider. Upon realizing that, I transferred the domain to my main account and left it alone for a few days to make sure that I finish all the initial preparations before launching the blog.
Yesterday, when I was kinda ready with the required stuff, I logged into the Godaddy account and it came as a surprise because the domain was not there. This is something which was happening to me for the first ever time, I had no clue what was it because I believe my password is really complex to guess and all other domains and other properties were safe as always in the account.
I checked my mail to figure out if something was there and on a surprising note, I found a mail from Godaddy which arrived 2 weeks back which told that the particular domain was deleted from my account. I was like WTF. I have been with Godaddy since 2007 and I never encountered such a problem. I called up the customer care right at that time (it was past midnight according to my time).
After waiting for over 10 minutes, finally I got to talk to a support executive. After giving all the detail and doing what was required (another big time hold of around 15 minutes), she told me that my domain has been repossessed by Godaddy. Well, I had heard this term for the first time in regards to Godaddy, so I asked her to explain and she told that there was a suspicious activity involved in the transfer of this domain and that was the reason Godaddy took the domain back and right now, the domain is under possession of Godaddy. Things on that phone call were coming as shock to me, one by one.
After asking for the procedure to get the domain back, she told me that I will have to write a mail to firstname.lastname@example.org and they will reply within 48-72 hours depending on the number of people in who are waiting for a solution. After doing the formalities, I just tried doing some research on Godaddy Domain Repossession and found some shocking facts.
According to Whois, there are over 96,400 domains having that email in the contact details and believe me, that is a huge number. I started digging a little more in it and I found that all the domain have been taken from the user accounts just like mine and there are so many frustrated people complaining all over the internet. After a lot of research, I came up with some data and I am going to share the same with you in this post
Why was the domain deleted from Godaddy account?
Well, Godaddy is one of the premium and most popular domain name registrar available across the globe. The popularity gets millions of people registering domain names on Godaddy every month and a fair number of those registrations are fake and fraud. Just to handle that, Godaddy security team keenly checks all the transactions happening and the suspicious ones go to the repossessed quota where the customer has to prove the identity and the payment method in order to be able to use the product again.
Godaddy security team sees over a few thousand transaction every day and in most of the cases, noone comes back to claim the product. There are 2 reasons behind the same, most of the people do not know the procedure and they do not feel comfortable contacting the Godaddy support desk and the other reason proves Godaddys’ point behind all this, that the transactions are either fraud or fake.
A few of the very common symptoms why Godaddy repossesses the domain names are below
- The purchase is made by a credit card expiring in next few months and the amount of purchase is relatively larger.
- The Godaddy account under consideration is very new (in some cases, created right before making the purchase).
- The product was bought from an account and it was instantly transferred to an another established Godaddy account. (This was the case which happened with me).
- The billing address listed on your account and the one associated with the credit card used to make the payment does not match.
So these were a few of the reasons which can get a domain or some other product deleted from your account, if something like that happens with you, then below are the steps you need to take in order to ensure that you get your product back.
How to get a deleted domain back to Godaddy account
The first step of all, should be calling the customer care. If you reside in a country other than USA, then I would suggest you to call to the USA customer care, because most of the local customer service people do not have much authority and knowledge to guide you through certain things. To be honest, when I called India customer care yesterday, he did not understand the issue for a long time and then after consulting with his back-end team based out of USA, we figured out the problem.
So the local team is going to consult the same USA team, in that case, you can save a lot of time by directly reaching out to the US team. Once you are done with calling the customer care, you will be asked to provide the proof of purchase which will contain your ID card scanned copy along with the screenshot of your bank statement.
You can leave a mail with the attachments at email@example.com stating your customer number and the issue in clear words. Once Godaddy received the information, they will take around 24 hours to process it and get back to you with a solution. In extreme cases, you might have to purchase the same product again from Godaddy, however that happens in very less chances.
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