Exotel, a cloud telephony company has acquired Voyce, customer feedback platform for an amount not revealed.
Founded in 2014, the Bengaluru-based startup Voyce designed solutions to allow businesses engage with customers in real-time through an intelligent on-premise customer feedback system. It was started by a five member team that includes Nikhil Kumar, Arun Raj, Varun Raj, Satendra Singh and Sushil Shah. Till date, the startup claims to have worked with more than 20 enterprise hospitality chains in India.
The acquisition is expected to strengthen Exotel’s customer service offerings to businesses. Kumar said, ” From our journey of building a B2B product, we realised early on that to be successful in India, one has to solve a problem in-depth. Our idea of being a communication channel between businesses and customers was perfectly in sync with Exotel’s vision and product.” “We strongly believe that customer engagement and empathy is the secret sauce for any successful business. Exotel has been innovating to serve this need and the sheer possibilities of the platform excited us. Joining Exotel opens a whole new set of possibilities,” said Varun Raj, Co-Founder, Voyce.
Further to the acquisition, Raj and Kumar of Voyce will join the Exotel team and will lead the alliances and partnerships efforts at the company. “I found the product (Voyce) interesting and was excited by the possibilities that Voyce presented. With the acquisition of Voyce, Exotel’s customers will soon be able to collect valuable customer feedback easily with a few clicks,” said Shivakumar Ganesan, co-founder and CEO of Exotel.
Founded in 2011, Exotel is a leading cloud telephony company with more than 1000 clients and 70 employees. The company focuses to solve the pain points of managing calls and SMSes from the clients without getting into any issues of a full-fledged call centre or having to be stuck with one phone for a whole day. Early this year, the company purchased Singapore’s voice-based social media app Croak.it for an amount undisclosed. Blume Ventures and Mumbai Angels are the company’s investors.