Akosha raises funds from Sequoia Capital for $16 million as part of Series ‘B’ funding. Akosha is the brand owned by Coraza Technologies P Ltd. The company helps Indian consumers in resolving their complaints against brands quickly. Akosha does this by contacting the higher management of the company and if it does not succeed, it assists the customer in approaching a consumer forum for redressal.
Akosha lays emphasis on getting complaints resolved quickly and not to end in legal proceedings, which will be of last resort. New Delhi based company was founded in 2009 by Vishal Pal Chaudhary, Ankur Singla, Vishrut Chalsani and Avinash Vankadaru.
Ankur Singla is Chief Executive Officer of Akosha. He has graduated in BA. LLB (Hons) from National Law School of India University in 2007. Ankur started his career in AZB Partners, New Delhi in 2006 as Summer Intern, later he went to Drew & Napier LLC, Singapore in 2006.
In 2007 Ankur joined Linklaters LLP, London as Legal Adviser. He worked on project financing of petrochemical plant in Saudi Arabia. He worked in the company for close to 2 years and left to start Akosha in June 2009.
Vishal Pal Chaudhary is co founder and Chief Technology Officer of Akosha. He has 10+ years experience in engineering and information technology, channel sales, establishing learning centers, education center management and business development. He has developed patented technology where one can deliver classroom lectures through internet on very low bandwidth.
He was technical head in STG International Limited in August 2002. He worked with the computer training institute for almost 2 years and co founded and Vice President – Engineering for TopChalks.com in May 2004. TopChalks focused on creating revolutionary solution to educate and train masses without compromising on the quality and time tested instructor lead teaching techniques. He held the post till June 2012 and co founded Akosha.
Vishrut Chalsani is co founder and Vice President of Akosha. He has graduated in Bachelor of Technology in Civil Engineering from Indian Institute of Technology, Bombay in 2010. He started his career as intern in L& T Ltd, ECC Division in 2008. In 2010, he became associate consultant in Zinnov, moved on to become Consultant in the company in January 2012.
Vishrut moved out of the company in May 2012 to co found and become director of Flutterby Services P Ltd. In Flutterby he was in charge of vendor identification, short listing and management of e-commerce aspect of the product.
Avinash Vankadaru is co founder and operations manager of Akosha. He has graduated in Bachelor of Technology in Mechanical Engineering from Jawaharlal Nehru Technological University in 2008. He did his Masters in Management, Technology and Economics from Eidgenössische Technische Hochschule, Zürich in 2010. Avinash started his career in Habtronics as Business Development in 2010. He worked in the company till February 2011. He joined the promoters in August 2011 as operations manager.
Since the inceptions of Akosha, Sequoia Capital has funded from seed funding to Series ‘A’ and ‘B’ funding on May 18, 2015. Sequoia has funded the company for $21.2 million till now which includes $16 million Series ‘B’ funding on May 18, 2015.
Akosha handles over 30,000 consumer queries everyday on the web, telephone and on its chat app. The company monetises these queries through enterprise software called One Direct to brands. Close 130 companies use One Direct Platform to respond to customer queries every week. 30 companies are paying customers who has bought premium One Direct enterprise suite.
Akosha’s One Direct Enterprise suite has big clientele like Kotak Mahindra Bank, Voltas, Aircel, Snapdeal, Micromax and MakeMyTrip are few to be mentioned. Company claims around 140,000 downloads of its app as of now. The app supports 18, 000+ chat sessions per day. Akosha’s employee strength has grown considerably from 180 to 300 and after openings its technology center in the silicon valley of India, Bengaluru. They are planning to add another 400 to 500 people on their roles.